Listening to, understanding, anticipating and most importantly satisfying the demands of the customer – that’s what Cresta will offer you. Our dedicated Customer Services team will make sure that all aspects of your purchase, from initial deposit payment through to delivery runs smoothly. Should you not be entirely satisfied with your purchase, our Customer Services team will work effectively on your behalf to ensure that a resolution is reached quickly and amicably.
Tel: 01772 709638
Email: customerservices@cresta.co.uk
Here at Cresta we pride ourselves on our high standards of customer service, however genuine problems can occur that are outside of our control - how good are we when that happens? Below is a sample of testimonials from clients who have used our after sales service on those rare occasion when it's been needed. Our reputation at Cresta is everything to us and we hope you can see that we genuinely go the extra mile for our customers...
Thank you once again for everything we are so happy and very grateful to you, Jenny and the delivery team.
Helen & Chris Penkridge
Wow great sofa really pleased, the advice and attention to detail of Cresta is superb. Top quality service from start to finish a pleasure to deal with – exceeded all expectations, would most definitely recommend!
If ever you need anything in return i.e. photos of the colour for another customer please just ask.
Take care and many thanks,
We are writing to inform you that the Leather Specialist came to repair the chair. We are delighted and completely satisfied with the work he did which was excellent.
Mrs L Lowe
I was very upset when my younger son damaged our leather sofa. I am writing to thank you for the repairs carried out by your upholsterer. I never thought it would be possible and am amazed by the work of your upholsterer! I'm a very, very satisfied customer and would recommend Cresta to all my family and friends.
Claire Hargreaves
I write to thank you most sincerely for the manner in which you handled my recent situation in relation to damage to one of the settees. I can advise that your upholsterer arrived today and inspected the damage, after which he made the necessary repair, leaving the work in a first class condition. Once again many thanks. It is very refreshing to note that you have been so kind in providing such a high standard of after sales service.
George H Rice
Both my wife and I wish to thank you for your speedy response to the problems encountered during delivery of our new suite. The upholsterer has made a superb job and the suites look as new. It is nice to know that customer care is part of Cresta's company business. Thanks again.
Les Wolstenholme